Check 21 ICL deposits reduce labor and streamline processing of this company's mail-in payments.
AAA of Southern New England
• Industry - Services
• Challenge - Extensive labor to photocopy checks and pre-sort payments
• Solution - Automated recievables processing with electronic deposits
AAA Southern New England, located in Providence, Rhode Island, sells memberships including towing, roadside assistance, travel benefits and insurance benefits. This automotive services company was looking for a remittance processing solution replacement. They selected RP Solutions' ExpertRPS remittance processing solution and swapped their Unisys NDP transport with a new NCR iTRAN 180.
Today, they process nearly 5,000 mail-in payments per day and make Check 21 ICL deposits with their bank. The new system has eliminated the need to photocopy each deposit-only check and to pre-sort payments based on address or membership changes.
Following their installation, their Manager of Payment Processing wrote, "I just wanted you to know what a great team you have...... We went live on Tuesday.... We were very nervous about the ICL process but RP Solutions' team made this transition painless. ...I want to commend all of you for a job well done. I would recommend your company in a heartbeat."