We are committed to an attitude of service, the pursuit of excellence, integrity, and care and respect for employees and customers alike. At RP Solutions, we look for people with energy, talent and creative drive, balanced with a commitment to quality craftsmanship. A qualified candidate will have excellent communication skills, problem solving abilities and be a team player.

Our company offers competitive salaries, health insurance benefits, a 401K plan and profit sharing.

We are looking for talented individuals for the following positions:

Customer Success Team Leader

RP Solutions is committed to delivering a positive Customer Experience at every step in our customer’s journey.
Position Overview:
- Oversee all Customer Success team policies, processes, and activities to ensure every customer has a positive Customer Experience with RP Solutions’ products and support services team.
- Coordinate the scheduling and manage the training of all support service representatives.
- Monitor, track, and report on customer projects and support incident metrics.
- Participate in creating and promoting both internal and external Customer Success and Customer Experience initiatives.
- Research, understand, and implement best practices for creating a Customer Success culture.
- As a member of the Customer Success team, work directly with customers to provide onboarding and support services.
- Maximize Customer Life-time Value (CLTV) and reduce churn.
Skills and pre-requisites:
Knowledge of Customer Success, Relationship Management, or Account Management best practices.
Experience in a SaaS or software company.
Strong technical aptitude.
Excellent organizational, communication, and interpersonal skills.
Driven, self-motivated, enthusiastic, “can do” attitude.
Ability to supervise others.
A passion to serve customers.
A love of people.

Location: Ithaca office

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Software Engineer - JEE

Position Overview:

Software engineer position responsible for creating high performance cloud-based web services for emerging electronic payments market. The engineer will participate in all aspects of development process including requirements, design, code, test, and delivery.

Education/Training Required:

BS or MS Computer Science Degree
Expert with Java, JEE, SOAP and REST
Experience with SQL Databases
Experience with JBoss, .NET, C# a plus
Knowledge of Client/Server architectures
Strong design abilities
Well organized and detail oriented
Team player with excellent communication skills
Knowledge of Agile development process
Willing to travel

Location: Ithaca office

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