Consumer Bill Payment Habits Vary Month to Month

Fiserv's 2011 Billing Household Survey reveals significant shifts in how consumers pay and receive bills from companies that send bills on a recurring basis.

  • Consumers pay in multiple ways - Consumers indicate it is important for billers to provide multiple payment options. Many report changing the way they pay their bills month to month due to timing and funds availability, resulting in a 5% drop in automatic recurring payments.
  • Bank and biller websites are popular - Nearly 1 out of 4 online consumer households use both online banking solutions and biller direct to pay bills online each month. Usage for both methods is up 11% in the last year. Billers' websites are a first choice for consumers when making last minute and one-time payments.
  • Increasing interest in electronic bills (e-bills) – 32% of consumers who pay bills at their bank site already receive e-bills and 38% of non-recipients are interested, an all-time high.
  • Mobile bill payments emerging - Six million households paid at least one bill via smartphone in the past year. The most popular bills paid by phone include phone, cable, credit card and utilities.