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Eliminating Saturday Mail Delivery will Affect Billers, Consumers

The economic reality of declining mail volume has forced the US Postal Service to eliminate Saturday mail delivery in order to cut costs. This includes letters, periodicals, magazines and catalogs. Package delivery is unaffected and remains 6 days per week, including Saturdays. Now is the time for businesses and payment processors to plan and adjust accordingly.

  • On Saturday, there will be no delivery to street addresses, collection of mail from blue collection boxes or mail pickup from homes or businesses.
  • Mail deposited in a blue collection box after the last collection on Friday will be collected the following Monday.
  • Mail deposited at a post office on Saturday will be processed the following Monday.
  • Post offices currently open on Saturdays will remain open on Saturdays.
  • Mail addressed to PO boxes will continue to be delivered on Saturdays.
  • Caller Service will still be available on Saturday and Sunday.

Things won't change much for billers who currently use USPS Caller Service, have a PO box or use a courier service for Saturday delivery. Other billers anticipate the need to modify their processing workflows and/or billing cycles in some way. Since some mail normally received on Monday and Tuesday may arrive later in the week, changes to processing workflows and/or employee work schedules may be required.

Consumers who depend on mail to pay their bills will have to adjust. With no Saturday mail, the window of getting payments to creditors becomes narrower. Americans could incur late fees because payments arrived on Monday instead of Saturday. This will no doubt negatively impact customer satisfaction with billers.

Some consumers may switch payment methods. Fiserv's 2010 Billing Household Survey showed that almost a third of surveyed consumers would be more likely to pay bills electronically if the USPS eliminated Saturday delivery.

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