support 600x300-min

Customer Support

Our Support team provides immediate assistance during your local business hours, during extended hours or 24 hours a day 7 days a week.

Depending on your needs, we can arrange for support services on a per incident fee basis or on an annual fixed fee agreement.

Customer Support

Our support team provides immediate assistance during your local business hours, during extended hours or 24 hours a day 7 days a week.

Depending on your needs, we can arrange for support services on a per incident fee basis or on an annual fixed fee agreement.

support 600x300-min

Experience

Our US-based team of qualified professionals has an average tenure at RP Solutions of over ten years and has extensive knowledge of our solutions, technology and related hardware. We can be counted on to share best practices including suggestions to maximize productivity and optimize system performance.

Problem Tracking & Resolution

All client support requests are logged in our support tracking system.  Steps, procedures, progress and resolutions are recorded. Reported problems are promptly investigated and we use our best efforts to correct any issue or provide a reasonable alternative. Our policy is to work continuously to resolve any critical problems to minimize the impact on your operation.

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Require Technical Support? 

If you have questions or need technical assistance please:

Call us (877) 777-6588 or

Email us