Our US-based team of qualified professionals has an average tenure at RP Solutions of over ten years and has extensive knowledge of our solutions, technology and related hardware. We can be counted on to share best practices including suggestions to maximize productivity and optimize system performance.
Problem Tracking & Resolution
All client support requests are logged in our support tracking system. Steps, procedures, progress and resolutions are recorded. Reported problems are promptly investigated and we use our best efforts to correct any issue or provide a reasonable alternative. Our policy is to work continuously to resolve any critical problems to minimize the impact on your operation.